At Le Vincent, We will issue Full refund within 3 business days once we receive return item in the same condition with retail box. All returns require order identification number and serial number of the product. Shipping charge is not refundable for any reason unless product is defective. You may return  new, or opened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item